Beautiful color
Taz22
1/3/2025
I love my refrigerator and the black stainless color and the counter depth is a space saver
Originally posted on lg.com
Yes, I recommend this product
broke down too early
afua
12/3/2024
I did not expect the refrigerator to break down only 5 years after purchase
Originally posted on lg.com
No, I do not recommend this product
Compressor
Sunshine DM
11/17/2024
It was in the home when I bought it 4 years ago. It was originally purchased 8 years ago. I loved it until the compressor went out last month and I lost about $150. worth of food...
Originally posted on lg.com
No, I do not recommend this product
REFIGERATOR AND ICE MAKER WORK BETTER THAN NEW
FASTEDDI
10/13/2024
PURCHASED 6 YEARS AGO EXTENEDED WARRANTY EXPIRED AT 5TH YEAR. REFRIGERATOR STOPPED COOLING COMPRESSOR WENT OUT FOUND THAT LG HAD 10 YER LIMITED WARRANTY ON COMPRESSOR ONLY.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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No LG
WMichael
10/11/2024
I deserve the 500 reward because it cost me 500 to fix a compressor under warranty. Second one
Originally posted on lg.com
No, I do not recommend this product
Great Service
Snehal
10/10/2024
Products from LG Electronics have been excellent and the service team has been fantastic. Every time Ive needed support theyve been prompt and efficient.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Dont buy this Refrigerator bad quality To many
Gerardo G 64
10/1/2024
Very beautiful refrigerator but the compressor went bad few years after I bought the refrigerator It was replaced but the new compressor went out again few years later and so did the evaporator so 2 compressors and evaporator replacement between 3and 5 an half years Not good
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Great for Wine and beverage
Theo Scheunemann
9/30/2024
Awesome fridge for wine and beverages. Great looking fridge
Originally posted on lg.com
Yes, I recommend this product
Reliable and serves us well
JoeNRed
9/25/2024
We have owned our French door refrigerator for 10 years and like it because it does everything the brochure said it would do and does it quite well. We bought it when we moved into our new house and the reason we bought it is because we had one just like it in our old house. It is reliable and does everything we want it to do. Thank you LG
Originally posted on lg.com
Yes, I recommend this product
good service parts not quite up to parr.
stickandballdad
9/17/2024
I gave 3 out of 5 stars because the service was good but the replacement parts condenser is not nearly as good as the original. barely gets cold enough in the freezer and barely cold enough to make ice.
Originally posted on lg.com
No, I do not recommend this product
Not a good fridge
mikeandpaula
9/16/2024
we bought 7 years ago .had compressor replaced 2years ago. it is down again . without fridge for 3 weeks. waiting on another compressor. paint is also peeling. not happy .SEVEN YEARS OLD
Originally posted on lg.com
No, I do not recommend this product
Not Reliable
Martin Sza
9/13/2024
Nice Feidge and nice features. But if you want something that will not give you issues dont buy a LG
Originally posted on lg.com
No, I do not recommend this product
Item missing
buckt2024
9/11/2024
Service was good but Im missing a divider in my bottom freezer
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Great repair
MaryJeanA
9/10/2024
The LG repairman was extremely knowledge and very friendly and polite. He replaced the compressor and our frig works good as new now.
Originally posted on lg.com
Yes, I recommend this product
Beautiful but unreliable
JayAW
9/8/2024
Totally loved this refrigerator. Until I didnt. 7-1/2 years old and the very costly compressor quit. Unit stopped working two weeks ago service tech is still three days out. Not a pleasant experience. Assuming I can get it fixed Im sure Ill love it again. But 2-1/2 weeks living out of coolers having to buy ice every day plus shelling out several hundred dollars for a 7 yr old fridge is pretty hard to take.
Originally posted on lg.com
No, I do not recommend this product
Known bad compressor..
Maclud
8/27/2024
We had the refrigerator 8 years. Started finding food spoiled. after calling LG they immediately arranged to have a lcoal vendor change out the compressor. Turns out LG knows of the compressor issue. WE still had to pay over $500 in labor which is so wrong. LG should have picked up the whole cost.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Garbage after 6 1/2 years. Doesnt cool anymore.
CeciBre
8/20/2024
Bad bad fridge. Dont recommend this at all. My fridge stopped cooling before year 5 and had to have the compressor changed. Still it has been serviced many times but doesnt cool optimally despite resets and other fixes they do. Now at 7years old the freezer is fine but the fridge stopped cooling completely. We are out of warranty of course and we know the repair will be costly. We dont know how to proceed. The thing looks beautiful and new but its literally garbage. What do we do?
Originally posted on lg.com
No, I do not recommend this product
LG appliances
Clemmer22
8/16/2024
Bought this fridge along with the complementing LG appliances when we built our home 7 years ago. The fridge has needed servicing twice the smudge proof finish on the graphite stainless peeled off and water and ice maker quit working. Came home to find both the fridge and freezer at room temp freezer had leaked all over the floor and food was ruined. I wouldnt put another LG in my house if they paid me to incidentally my washer and dryer were LG as well and needed to be replaced over a year ago after multiple service calls averaging $300 a pop.
Originally posted on lg.com
No, I do not recommend this product
Buyer beware
Soggy Ice Cream
7/31/2024
I am sorry that I spent over $2500. for this 3 door LG refrigerator. An appliance serviceman was called after it stopped cooling. He said the problem was the compressor but that he didnt work on closed loop systems but that LG warrantied their compressors for 10 years and that I should call them. I called them and was told they didnt have a service person for my area. Nearest major city is 60 miles away. LG wants me to find someone and then supply their business name business address phone email technicians name. This leaves me making endless phone calls and emails to try to find a qualified repair person. who will make the 60 mile trip. I found someone who said they could do the repair for $645. for labor and parts. and they would need all my proof of purchase information to be reimbursed for the new compressor. This is now days and days of a non working refrigerator. and the appliance repair company is now not responding to emails to set up a repair appointment. My main complaint is that LG does not see to it that bad compressors are repaired and puts the burden on the buyer.
Originally posted on lg.com
No, I do not recommend this product
Lesson learned
Janla
7/30/2024
Died a early death. No support. Never again will I purchase LG. Disappointed in everything. Refrigerator stove dishwasher dryer and phone.
Originally posted on lg.com
No, I do not recommend this product
Disappointed
prestobay
7/23/2024
Purchased in 2017. 2 years later 2019 had to have the compressor replaced. Now just 5 years later the compressor has gone out again. Like the features and look but not sure I want to stay with LG.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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GREAT FEATURES.
Stephanie70
7/16/2024
Love the frig Its beautiful. Customer service was extremely helpful
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Good product for counter depth
Jmacfjb
7/6/2024
Bought this fridge for a smaller space worked great for about 5 years. After the 5 year mark the ice maker stop working and start working off and on. Then the ice maker started to leak so you would get a giant ice clump on one side.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Nice look and design
Bill and Carole
6/26/2024
Love the look and design but within 6 yrs the compressor and condenser failed. Eventhough the price of the parts were covered by LG we still had an out of pocket labor cost of $775. We bought all new LG appliances for new construction at an extra cost of $6000.00 .
Originally posted on lg.com
No, I do not recommend this product
Stop cooling after 6 years
Upset customer 2024
6/24/2024
After 6.5 years from manufacturing it stops cooling. Compressor not running any more. Pierce of junk. Labor to replace compressor is $800
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Horrible customer service---do not buy LG
veryunhappy1125
6/17/2024
Well I loved my frig at first but it has been just over five years and it completely stopped working. I contacted LG to get someone out to fix it and they gave me numbers for repair people that did not even service my area. I called back again and spoke to another person and he said someone will contact me in 7 days. I never heard from any one. I finally found someone who repairs LG refrigerators in my area on y own and they can not come out from THREE WEEKS Can you imagine not having a frig for three weeks? I am an so dissatisfied with LG and their customer service. I will never buy any LG product again nor will I buy from Warner Stellian who sold me the refrigerator they also could not offer any assistance in the matter.
Originally posted on lg.com
No, I do not recommend this product
Great product
Loriee
6/10/2024
It has served us faithfully for 7 years. But the compressor recently went out. I wasnt aware that I had to keep the dust off of it lesson learned and will clean it regularly.
Otherwise it has served us well
I really appreciate the warning beeps if a door does not close all the way
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Compressors issues
Sammie saad
6/10/2024
Horrible service. The compressors on these lg are defective. Replaced mine twice and still not working properly
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Awful experience
Art24
6/9/2024
Terrible. Ice dispenser died in less than a year. Interior trim so poorly designed thorough cleaning very difficult. Authorized repair locations refuse to work on LG refrigerators. Drain plugged dumping water on lower shelves. Will never buy any type of LG Electronics.
Originally posted on lg.com
No, I do not recommend this product
Lemon fridge
Sarajune
5/17/2024
A nice looking fridge with potential but compressor broke in first four years we lost all of our food. LG replaced and did labor. But now we are year 6 and compressor broke again we lost all of our food and part is covered not labor so we might as well buy a new fridge as this is a lemon.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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compressor is junk
Big Red Machine
5/15/2024
Compressor blew in 18 months. Bought all 4 appliances and all 4 needed the service warranty within 2 years. All of the interior plastic cracks easily as well. Its OK but ready to move on. A far cry from their TV products.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Somewhat happy.
Tim 1B
5/4/2024
My brother Bought the product new in 2016 he gave it to me a year ago. The compressor went out. It was still under warranty. They replace the Compressor but I had to pay the labor which was expensive. But cheaper than buying a new refrigerator at this point I am somewhat happy
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Standing behind your product
tom 5
4/26/2024
bought this refrigerator 2018. Lg has been great with out of date warranty. Compressor went out LG replace free Black stainless started to peel on doors LG replaced for free.
Originally posted on lg.com
Yes, I recommend this product
Fixed again--
Shar48
4/14/2024
This is the second time I have had the fridge worked on. This time it was a loose bracket. It is 8 years. To pay $95 for a loose bracket is discouraging. I guess it is better than a serious problem. I am moving and not taking it with me I will look further into reviews before I purchase another again.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Not Built to Last
Markliyun
3/26/2024
Initially I was excited to have this refrigerator. It looks great has impressive features and came at a reasonable price. But 3-1/2 years after purchase the compressor failed. Fortunately parts and labor were covered by warranty but I was without the refrigerator for two weeks while mine was hauled away to be repaired. Less than four years later the compressor failed again. This time LG will only cover the cost of the compressor - not other parts that need to be replaced or the labor and hauling involved. I appealed to a member of the Presidents Customer Liaison group but all she did was quote the warranty and tell me I was out of luck - even though it was the second time the compressor failed and even though Id once again be without a refrigerator for two weeks. I ran a company for 15 years. We had policies and in most cases those applied. But there were also exceptions and my company did what was right in those cases regardless of our official policy. The LG rep touted their willingness to cover the cost of the compressor saying other companies would not do so after 5 years. But LG only does this because they were forced to in settling a class action lawsuit brought because so many compressors were failing. The entire experience leaves me very disappointed especially my conversations with the Presidents Customer Liaison and others before her. I am tempted to share this review on Home Depots website to caution people about buying an LG refrigerator. Refrigerators should last decades. My repair person says he starts seeing failed LGs after 3 years more after 4 years and a lot of them after 5 years.
Originally posted on lg.com
No, I do not recommend this product
Excellent service
Paul 5104
3/23/2024
Excellent service Fast friendly and professional
Originally posted on lg.com
Yes, I recommend this product
Great Service
Mohammad G
3/18/2024
We had a cooling issue contacted LG and the immediately set up for a technician to repair. Working fine thank you LG.
Originally posted on lg.com
Yes, I recommend this product
Customer Focused customer dedicated
holt82
3/11/2024
LG was an honest and customer focused company who took care of the repair and overall the experience was great. The only frustration was trying to coordinate the person coming out to do the repair...
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Compressor Fail
EJV1
3/6/2024
I purchased this fridge 5 years ago. We loved it up until early 2024 when it died. LG replaced the compressor which is a known issue but I had to pay for the labor almost $600 for 1.5 hours work. It also took them 5 days to send someone out for the repair
Originally posted on lg.com
No, I do not recommend this product
Roomy and Upfront
PeggyP
3/4/2024
Ive owned this refrigerator for 8 years. While Ive had some problems recently the LG repairman fixed everything and Im expecting to enjoy it for another 10 yrs. The water dispenser is the only one Ive had that does not leak.
Originally posted on lg.com
Yes, I recommend this product
Bad Compressors
Keith0808
2/26/2024
Had to replace compressor after 7 yrs. Heard it was a problem with LG refrigerators.They supplied new compressorbut not labor to the sum of $689.00.
Originally posted on lg.com
No, I do not recommend this product
Poor Quality - Unreliable Product
PCJ88
2/26/2024
This refrigerator has been a huge disappointment. Ive lost hundreds of dollars worth of food when the freezer stopped working on 2 occasions because the compressor broke down. The compressor for the freezer has required replacement 2 times in 3 1/2 years. The first replacement including labor was free under warranty. I purchased an extended warranty. However when the freezer broke down a second time I called LG and discovered a 2nd compressor would be free but the labor was not and it would cost me $600 to install. The LG service rep said they could replace it in a few days. When I asked if I could just get the new compressor and find someone else to install the rep said Id have to wait a while to receive a replacement - which in my opinion is a total scam. Since I couldnt be without a freezer I opted to pay the $600 to have LG fix my refrigerator for a SECOND time. The quality of this particular refrigerator model is horrible and beware of the extended warranty coverage - labor is not included. I have an LG dishwasher which is now giving me problems that Im afraid will need to be replaced. Based on my experiences I would never recommend LG products to anyone.
Originally posted on lg.com
No, I do not recommend this product
Excellent company to do business with
Steve of Sellersville
1/30/2024
we are very pleased with how LG handled everything. We had a cosmetic issue with our refrigerator that was out of warranty but was repaired at no cost as a courtesy. The tech arrived right on time and was a pleasure to work with. It is rare to see big business go beyond the call of duty these days but LG is an excellent company to do business with.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Compressor had to be replaced
SAH2024
1/28/2024
Just barely 7 years after purchase the linear compressor had to be replaced. The part was covered for 10 years from purchase and was still under warranty. I sent all the needed information for reimbursement to LG They have ignored me. Not even a response to my email as a courtesy. LGs Customer Service cannot be counted on to be fair to the customer.
Originally posted on lg.com
No, I do not recommend this product
Steer clear
Dbilks
1/21/2024
I had this refrigerator bought brand new 5 1/2 years when suddenly the compressor failed and I lost all the food in my refrigerator and. Freezer without warning.
Originally posted on lg.com
No, I do not recommend this product
LFXC24726D
1/15/2024
The refrigeration breaks down compressor condensor evaluator and internal wiring. Technicians cannot repair or are slow to repair unit and honor warranty and extended warranty. Very frustrating situation.
Originally posted on lg.com
No, I do not recommend this product
Great features but poor quality.
garmar
1/14/2024
When it works we love it. But it doesnt always work. We really like the looks and feature set of this refrigerator and if it had not had any problems we would give it five stars. Unfortunately the compressor died after only a few years and needed a new compressor dryer and condenser which were replaced under warranty a class action settlement for this issue also led to a reimbursement for spoiled food. The refrigerator then worked well again for another few years but now does not defrost properly in the freezer section. This results in ice buildup on the back wall of the freezer. Over time when the ice buildup eventually covers the temperature sensor the freezer temperature no longer is maintained and the refrigerator no longer makes ice. Being out of warranty LG will not repair it. I am currently manually defrosting the freezer section every few weeks until I can get it repaired. What a pain Going forward I think I will steer clear of LG refrigerators.
Originally posted on lg.com
No, I do not recommend this product
AliM3
1/10/2024
The fridge is nice but after 4 years the compressor stopped working. LG was great about replacing it so we now have a function. Fridge again. I like the fridge
Originally posted on lg.com
Yes, I recommend this product
LG Fridge
WitM
12/25/2023
It has been repaired multiple times and ruined my floors with the flood that it cause. Motor was replaced 2times and the icemaker 2 times plus multiple other issue.
Originally posted on lg.com
No, I do not recommend this product
Well lit inside. Nice action on all drawers and do
Gary Fleetside
12/14/2023
I bought it 5 years ago plus 4 months. The compressor died. It was warrantied for parts only after 5 years. That cost me 750 dollars. I still like the other features of the unit.
Originally posted on lg.com
No, I do not recommend this product
