Quickness and thoroughness of repair.
AlanV10
3/19/2023
We bought the refrigerator a while back and the compressor went out. You guys got us new compressor and parts very quickly and the refrigerator is running well and we are very happy about LG for taking such good care of us.
Originally posted on lg.com
Yes, I recommend this product
Excellent Service from LG
Tom1946
3/16/2023
We were not expecting to receive such prompt and great service on our LG refrigerator but LG assisted us in every way. The service technician arrived when promised had the right parts and right tools and knew how to take care of the problem. Thanks LG
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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LG Refrigerator
LG black stainless applia
3/1/2023
I saved my money to purchase all new LG refrigerator microwave dishwasher and gas stove in Black stainless quite a chunk of change. I have had a new door installed in refrigerator because of ice maker problem and a compressor also dishwasher had problems I am very upset only 4 years old.
Originally posted on lg.com
No, I do not recommend this product
refrigerator
Pazi
3/1/2023
I absolutely love my refrigerator. The ice and water on the front is so convenient.
Originally posted on lg.com
Yes, I recommend this product
Its a great layout poor quality mechanical
Gibbby
2/22/2023
I bought this unit about 2 years ago. Love the layout of the refrigerator. Beautiful appearance but it stopped working after only 2 years of use. I had the appliance repairman come out and look at it. He said that it was not worth fixing that this refrigerator is one of his most commonly repaired units. Evidently my compressor is shot and it has a leak in the system so the repair of the unit is more than the refrigerator is worth.
Im disappointed in the quality of the unit
Originally posted on lg.com
No, I do not recommend this product
Huge capacity love the look and style
qkcs mom
2/8/2023
So much space Love it We
Went from a side by side to
This one
And it is amazing.
Originally posted on lg.com
Yes, I recommend this product
Great features but broke down after 3 years
MAkers79
2/5/2023
Bought this in August 2019. Great looks. Counter depth is great. Like the size of bins and storage on door. Ice maker can keep up with a party. After a little over 3 years compressor broke. After 6 weeks still not fixed.
Originally posted on lg.com
No, I do not recommend this product
This LG unit was to replace a previous LG Refrig.
Randy Johnson
1/25/2023
Our previous LG Refrigerator failed in less than 3 years damaging our Real wood floors LG replaced the Compression which again failed in 5 days again doing additional damage to our Real wood floors along with the service repairman burned numerous spots while welding in our wood floor A few weeks later again wake up to water on our Real Wood Floors We bought the top rated LG recommended by Consumer Reports. Five days later wake up to more water on our Wood Floors from the freezer thawing out :
Originally posted on lg.com
No, I do not recommend this product
Love the features and design
Mannyp2
1/5/2023
I have owned this product for 5 year but it has been a problem every year with the cooling system. I just had the compressor changed. Hope that would solved the issue. Other than that love my refrigerator.
Originally posted on lg.com
Yes, I recommend this product
Dont buy
LG Refrigerator 00
1/5/2023
It was broke 50 of the time and couldnt find anyone to keep it running. Terrible refrigerator
Originally posted on lg.com
No, I do not recommend this product
Dave 101
1/2/2023
Great warranty service after 4 years our LG refrigerator wasnt cooling at correct temperature. LG service tech was awesome and replaced several parts at no charge for parts or labor.
Originally posted on lg.com
Yes, I recommend this product
Refrigerator
Renee97
12/28/2022
Out frog is 6 years old and when it go delivered there was a problem with the foot finish and LG replaced it. Then the film over the light feature on the front of the frog somehow got moisture under one corner. Then in the ladt4 months the compressor and sealed system died and when all was replaced it was found that the circuit board wasnt working. As of yesterday it was replaced and seems to be working now. I hope it continues to work as some of the warranted will be expiring.
Originally posted on lg.com
No, I do not recommend this product
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Great features and counter depth measurements
thomas hudson
12/7/2022
A lot of features for the value had a evaporator problem but LG was very responsive to make it right and love the warranty of the product
Originally posted on lg.com
Yes, I recommend this product
Great service.
Neale Allen
11/24/2022
Had to have a compressor replaced and thank goodness it had a 10 year warranty. The lg service repairman was prompt and knew his stuff. Weve used him before and really like him.
Originally posted on lg.com
Yes, I recommend this product
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Improvedbut...
Buckeye Mom
11/19/2022
This is our 2nd LG counter depth in less than 5 yrs. We needed a counter depth refrigerator because of the location in our kitchen.
The evaporator was bad in the first. We are really happy they have enlarged inside space by streamlining the shelves. Overall the design for the interior space is better gives more usable space. But we are on our 3rd craft ice maker in less than a year. Arent these things tested before using? The ice/water dispenser always has a white powdery substance that floats out during use and dries on the area. ??? It didnt happen with our previous LG frig. It is always something that needs to be wiped off not nice-looking.
Without those two drawbacks It looks good keeps the food cold and frozen and so far keeps on working too. We have high hopes for this one
Originally posted on lg.com
Yes, I recommend this product
Michael Wanser
11/12/2022
Bought all LG appliances but the refrigerator is not anywhere near what it cost. Already replaced the condenser once - 2 years in - and seems to have failed again. Will no longer put any money into repairing it since it will probably fail again. Looking for LG to help with the purchase of a new one but they have not been responsive at all.
Originally posted on lg.com
No, I do not recommend this product
ALL GOOD UNTIL ITS NOT
JHARRIS
10/24/2022
WE HAVE HAD THIS UNIT A FEW YEARS AND ITS BEEN GREAT NOT A PROBLEM AT ALL UNTIL THE COMPRESSOR WENT OUT. CALLED LG AND STARTED THE WARRANTY PROCESS. THEY DONT HAVE AN LG TECH IN MY AREA AND HAD A HARD TIME FINDING A LOCAL INDEPENDENT TECH THAT WAS WILLING TO WORK ON AN LG. FINALLY FOUND SOMEONE THEY DID GREAT WORK AND GOT US FIXXED UP. TALKED WITH A COUPLE GREAT LG CUSTOMER SERVICE REPS BUT IN ALL WAS NOT IMPRESSED WITH THE OVERALL OUT COME OF THEM FINDING SOMEONE TO WORK ON IT. HAD TO FIND REPAIR SERVICE MYSELF.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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LG fridge
Never again 2022
10/23/2022
The control cover on the door started to peel off right after we bought. 4 years into owning fridge it completely died and we had to have an LG tecnician come an replace almost every part and to top it off we were denied any restitution for allbof the food we lost in the fridge and freezer. Would definitively not buy another LG appliance again.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Love the bins and the water/ice feature
L Rioux
10/14/2022
Bought all LG appliances when we upgraded our kitchen back in 2018. Love them
Originally posted on lg.com
Yes, I recommend this product
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Black chrome finish
Plv1988
10/6/2022
Felt LG SHOULD have paid for new door and installment.
Originally posted on lg.com
No, I do not recommend this product
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LG wont answer emails for warranty
Teamawe
10/6/2022
Installed new in early 2016. Looks like compressor failed in 2020. LG sent an email telling me what I needed to send them for a claim. I have all the info needed they just havent answered any emails.
Luckily I have a second refer in basement.
Originally posted on lg.com
No, I do not recommend this product
Still not working after 3 service call
Wabwab
10/4/2022
3 service calls and still not working please help.
Originally posted on lg.com
No, I do not recommend this product
Nice style but Compressor issues
Lisa G2
10/3/2022
We bought this refrigerator just 6 years ago. It went out while we were on vacation. It took over a month to get it repaired. There is a known compressor issue on LG Refrigerators. The parts were covered but not the labor. It took 4 different calls before someone finally knew the correct procedure to get the ball rolling on getting it repaired.
Originally posted on lg.com
No, I do not recommend this product
Great till it died.
BeMath
9/18/2022
We loved this refrigerator right up until it completely failed. Compressor failure. Two weeks of calling to get a repair person. Waiting another week to see IF they can fix it. Wonderful without a refrigerator for a month. No local repair shop will even look at it.
Originally posted on lg.com
No, I do not recommend this product
Compressor out after 4 years
KElliott
9/12/2022
I do really like the refrigerator but it went out after 4 years. Refrigerators used to last a lot longer. Its taking a long time to get the repair done and I still hope we have no problem getting reimbursed from the warranty.
Originally posted on lg.com
No, I do not recommend this product
Loved it until it stopped working
KrisOrluck
9/7/2022
Was a great fridge until it wasnt. Less than 2 months after extended warranty expired it stopped cooling. Service tech first call tried to fix then total stop. A refrigerator that I spent this much money on should last more than 6 years
Originally posted on lg.com
No, I do not recommend this product
Loved it
M2V2
8/29/2022
This was a great refrigerator for the first 4.5 years then it died. LG couldnt find a repair person so we are getting a partial refund. It had perfect features and was so easy to use.
Originally posted on lg.com
No, I do not recommend this product
Terrible unit
Quevas
8/24/2022
We had it for less than 2 years and it went out while we were out of town and lost everything in our refrigerator
Originally posted on lg.com
No, I do not recommend this product
Just what we needed
Jim McC
8/2/2022
Love the refigerator and its Features.
Howevr a month ago the Compressor failed. Called service to get it fixed with the material covered by waranty. They gave me 4 contacts in Northern Colorado where I live but none serviced my town south of Loveland and north of Denver. I managed to contact the dealer we purched other appliances from when we moved here Aug 17. There repairman was LG certified. We had to pay for the Compressor up fron but even with labor it was a lot less than a new fridge. Still looking to be re-imbursed by LG for the compressor.
Originally posted on lg.com
Yes, I recommend this product
My refrigerator is a lemon
purplefox65
7/30/2022
I am not happy with this refrigerator. It has been repaired 3 times in the last month. 3 compressors 2 evaporators and an ice maker at my expense. It was repaired once more on this last Tuesday and worked fine for one day. Yesterday on Friday no ice refrigerator not cooling.
Originally posted on lg.com
No, I do not recommend this product
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Best addition to my kitchen
Rescue_Dog_Mom
7/28/2022
I endured a small old refrigerator for 6 years. When it finally failed we replaced it with his stunning LG. The fact that it was new was not the only thing. It was beautiful The french doors were such a welcomed feature. The bright lights illuminated every space. The freezer rolls out nicely with various spaces for frozen foods. While I didnt want a black refrigerator - this black stainless was a nice compromise. It looks really nice in my kitchen. The only issue Ive had was with the compressor. It was tough getting it replaced in a timely manner but once LG repaired it - my refrigerator was up and running once again with no further issues.
Originally posted on lg.com
Yes, I recommend this product
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Love the Fridgebut
Dissatisfaction in Ut
7/26/2022
Its been 5 1/2 yrs since I bought my fridge 2 months ago it stopped cooling it was 3 months short of the complete warranty but at least the compressor part was still under warranty it has been ridiculous trying to work with LG in getting the parts authorized so the repair can be made to fix it. I will never buy LG again
Originally posted on lg.com
Yes, I recommend this product
LG Refrigerator
DMelto
7/18/2022
I bought this unit less than a year ago. The unit was fantastic worked like a charm until one day it just stopped getting cold. Called LG and they took care of us.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Compressor died after only 4 years.
SteveBinNY
7/14/2022
Like the title says it died after only 4 years it was repaired under warranty but only because of a class action lawsuit against LG. Took weeks to get fixed didnt want to live for weeks without a refrigerator so I has to buy a new refrigerator anyways.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Afrodite
7/6/2022
I love my fridge. It is gorgeous and roomy for my large family to enjoy.
Originally posted on lg.com
Yes, I recommend this product
Great features but
Stan 17
6/24/2022
Love the fridge although have had several small repairs and one major luckily the compressor was still under warranty.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Worst Refrigerator Ever
LG Loser2015
6/24/2022
This is by far the worst refrigerator I have ever owned. Had to have the compressor replaced after 4 years and two years later that compressor broke once again while hosting family for the weekend. LG presidents liaison left several messages never left a real number by which I could communicate with someone. One number was answered by an automobile dealership in Alabama. Thinking I had dialed incorrectly I called again. Nope same car dealership in Alabama. I will never buy another LG product of any kind no matter how hard up I am. I am spreading the word. The word in the repair world is the same this refrig was a piece of junk expensive piece of junk from day one. Days of having to use ice coolers for my food when I had company made me realize that LG didnt care what situation I was in because of their poor product.
Originally posted on lg.com
No, I do not recommend this product
Nothing but trouble
RSLM
6/21/2022
Our refrigerator has needed a new compressor every year for the last 3 1/2 years. Now we are waiting a new evaporator fan and possibly another compressor and ice maker. Very sorry we bought the refrigerator. Happy with the range. Had to have the dishwasher repaired has worked fine since then.
Originally posted on lg.com
No, I do not recommend this product
Im not happy with this refrigerator broke down tw
John blackburn
6/20/2022
I would like to have new refrigerator because it broke down in 3year so wanted a new refrigerator because iam afraid it want a new refrigerator
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Great features
Johnny De La Cruz
6/18/2022
I am happy with my LG refrigerator. It has good lighting and one of the features is it beeps when you leave refrigerator door open too long. It alarms you to change the filter. Great ice maker filter water cools produce well. Has good storage place to store your food and freezer. LG has a great customer service where you can reach them with any issues and they have great service technician who are very knowledgeable.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Warranty is solid
Jennifer Widmann
6/16/2022
I bought this fridge in 2019. Compressor died in 2022LG took care of it right away great company that stands behind their product. They have a customer for life
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Worst appliance Ive ever owned.
FGP3
6/15/2022
In my 65 years this is the first refrigerator Ive had that just died. The compressor went out but even before that it would start making noise like a lawnmower. Turns out some internal fan gets ice built up around it and the noise gets progressively worse. The fix is to turn off the refrigerator for 8-10 hours so itll defrost. Then you have to do this again in a few months. Not happy.
Originally posted on lg.com
No, I do not recommend this product
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Was great.....until the compressor quit
SaraL22
6/6/2022
We purchased this 2 years ago and loved it. The lighting and layout are great. The compressor quit working 2 years in. There has been a class action lawsuit over the compressors malfunctioning. It took them 2 weeks to get us scheduled for a repair leaving us using a cooler. This freezer/refrigerator is far superior to a cooler but if I had it to do over again I would go with a more reliable manufacturer
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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water ice maker shelves easy to clean
Roseann Bruno
5/25/2022
as stated before price quality and easy to operate
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Bad compresure only 6yrs old
Bob 1812
5/25/2022
Nice refrigerator but lg has problem with compressor
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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2 years old and died...poor quality
Bobby Larkin
5/18/2022
DO NOT BUY Fridge died after 2 years and no garanti available
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Problem condenser
Malcy
5/18/2022
The fridge has stopped working twice during the past 3 years most recently the LG repair person replaced the original condenser with a new one that he said had been redesigned since the old one had repeatedly caused malfunctions. Hopefully this replacement condensere will make the refirgerateer reliable
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Compressor went out and LG refused to replace it
up2jen
5/17/2022
We spent well over $7K on new top of the line LG appliances for our new home in July 2016. The beautiful refrigerator stopped working last month. We were informed by our repairman that the bad compressor was a known issue and tried to ask LG for help with replacement of that part. We contacted them through Costco where we had make the purchases. LG refused any assistance at all apparently we were a few months past their warranty period. We ended up not only having to throw away our beautiful extremely expensive refrigerator we had to pay someone to haul it away. Now we have a much less expensive refrigerator that does not even match in color with the rest of our appliances. It is so upsetting that a company like LG would refuse to make this right and allow once happy customers to have to go through this.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Yet another victim to a failed compressor
kalamazoo
5/14/2022
You know where this is going. Im one of the countless people who had their compressor die throw out all of their food live without a fridge and deal with the nightmare that is your customer service. I award you no stars and may god have mercy on your soul.
Originally posted on lg.com
No, I do not recommend this product
Great look and craftsmanship.
DrStr8
5/10/2022
The features and appearance are just what we want. The warranty is good and unfortunately necessary. The compressor failed after only 2 1/2 years but warrantee service replaced it promptly and free. We love the unit.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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