Ice maker failure and inside refrigerator freezing
Ryan
2/18/2022
this refrigerator is the second one i have owned of the exact model. first model's ice maker was repaired multiple times to no satisfaction. the ice maker continued to freeze up and not function. we received a buyout for the first unit and was told the issue was fixed with the new models. we purchased the same model to match all the appliances in our kitchen. after 2 years the ice maker quit working, water dispenser quit working properly, the light doesn't illuminate, and there is ice crystals forming inside the ice machine and inside of the refrigerator area. i have had nothing but problems from samsung's customer service. each refrigerator has become defective around the two year mark. i highly discourage anyone from purchasing a samsung refrigerator.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker Sux and Repair is even worse.
Kyle P
12/2/2021
have had issues with getting this refer icemaker working.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
$2600 Boat Anchor
Diane
11/1/2021
this unit is four years old and we have replaced the ice maker four times. i think it's about time samsung replaced it with a new unit. this model is clearly flawed. we have a lemon law in missouri. i guess i will need to file a claim unless i receive a manufacturer response.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Buyer Beware!
KBridges
9/22/2021
we bought this fridge12/2018, it's now 09/2021 - less than 3 years old and i'm having to buy a new fridge today. i feel completely ripped off. our fridge before this lasted more than 10 years and still worked great, we just wanted a bigger/upgraded one.
the icemaker never worked right. service tech came out within the first year to fix a known issue that supposedly would fix it - it still continued to freeze up . the dispenser on the door stopped working for crushed ice first - and then it wouldn't dispense ice at all, but we could pull out the ice drawer in the fridge and manually get ice. now it won't work at all.
the doors are uneven.
the space making shelf collapses on itself.
the divider in the fridge drawer is broken.
very hard to disassemble & clean.
character limit reached.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice looking but defunct ice maker!
Veronica
9/1/2021
i wish i had seen all the reviews on the problems with the ice maker as we quickly started to experience the same trouble. we fixed it only to have it stop working again a few weeks later (ice build up in the machine). i wouldn't recommend this brand based on our experience with the appliances we got - we're also having issues with our microwave and stove!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love Samsung electronics, appliances are junk
Mark
3/19/2021
bought a new house with all new samsung appliances 3 years ago. already have replaced the stove and dishwasher. love the look of the refrigerator, but the ice maker problem has me ready to throw it in the trash. now down to having to defrost it once a week, so basically have no ice most of the time. there are no 'certified' samsung dealers within 75 miles of me, and every appliance repair service i have called wants nothing to do with it - won't even look at it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker is garbage
Lbbpie
11/4/2020
the fridge looks nice, the fridge keeps food cold and the freezer freezes food just fine. the ice maker has been a problem since day 1. its always freezing over, rarely makes ice. we have to google how to defrost it constantly. if you just want a nice looking fridge/freezer this is for you. if you like ice...move along.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Ice Machine - Too Much of an Inconviences
Troy
11/3/2019
it worked great for 12 months; however, ice machine freezes over every few weeks. i have tried all recommended fixes. very frustrating; i should not have to work this hard for ice on a newer fridge.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Junk - Ice maker freezes up
kenextreme
10/30/2019
nice looking frig and expensive. ice maker freezes up after 12 months of used. we barely use the ice maker but when we needs them it doesn't work.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
ICE MAKER FLAW
SHELBYSCHOTT88
9/9/2019
ice maker takes in moisture and freezes causing ice to not dispense. absolutely horrible design. you've lost a very loyal samsung customer
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Looks nice but fails
Mike12345670962
8/24/2019
ice machine keeps breaking. motherboard replaced. the fridge then would randomly stop cooling. motherboard replaced again. super annoying. do yourself a favor and dont buy this fridge.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Nice look but wouldn't buy again
karenhj
8/20/2019
the ice maker is a consistent problem. getting it serviced for the 3rd time in 2.5 years. this time it is out of warranty so will cost us a lot of money. wouldn't buy this one again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love the Fridge
GirlMom3
1/22/2019
I bought this fridge about 2 years ago. Not had a problem since! Now the ice maker is constantly jamming and ice is not dispensing. Everything about this fridge is great, just can't get the ice maker to work properly. Perfect for kids, the added smaller fridge drawer is perfect for kids stuff! Lots of room.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Looks Good but that's all
Nancylcg
10/7/2018
Freezer drawer constantly falls off the track. Ice maker constantly freezes over. Makes very little ice. Extremely noisy.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Junk
J battle
10/4/2018
The ice machine freezes over and has to be thawed every few weeks. Totally regret buying
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features, great design, great style
Mick54321
2/8/2018
We've had this product for about a month, and are very happy with it. The french door design is great by itself, having the Showcase door made it better still, but what REALLY sold us on this unit was the metal cooling and metal reinforced shelves in Showcase door. It's much sturdier that other designs.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good refrigerator with a few flaws
Jesse1978
12/22/2017
I've owned my Samsung refrigerator for 6 months and was very excited when I purchased it. Now, not so much. The two main issues I have is that 1) the plastic border around the shelves started to immediately crack once we began using it. I tried to get them replaced, but the warranty classifies this a only cosmetic. Otherwise, it's an expense that Samsung does not wish to cover. Secondly, this refrigerator is not spill/leak friendly. DO NOT allow the opportunity for spills or leaks, it is a real pain to clean up!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
TERRIBLE. TERRIBLE.
ItsJustMeToo
11/11/2017
So bummed we are stuck with this pile of garbage. It's beautiful to look at, but that does NOT help a family of 4. The ICE MAKER STINKS. The bin won't hold enough ice to make and fill a small cooler to keep half a dozen waters cold for a little league baseball game! WHAT if I have iced tea on a summer afternoon and want to till 4 glasses with ice...ummmmm...I don't think so.
There is a bar at the fold up shelf that blocks storage on the shelf below. The two crispers are quite small. The whole thing is just a lame design set up. They need to stick to cell phones. It is not even worthy of the garage. Waste of electricity. Wish there were reviews before I bought it. So bummed.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
New 22 cu. ft. Counter Depth 4-Door French Door Refrigerator
LeeB115
10/5/2017
This unit arrived with 3 of the 4 doors looking like someone took a ball peen hammer to them. It took 4 months to get 2 of the 3 damaged doors delivered and changed out. The 3rd door with the water and ice maker has not yet arrived, another 2 to 3 weeks to arrive, maybe. Not happy with Samsung parts department. So far the unit works fine, a little small, if I were to do it again I would get the full size one.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love Love Love this refrigerator!
TootieM
9/19/2017
I thought I would like this refrigerator and I LOVE it. I use the middle drawer for snacks, sodas, and sandwich materials. It is great!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful
Adampr
7/7/2017
Nice features and beautiful design. Like the bright LED
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the color and design
CassieCincinnati
6/13/2017
Love the new Black Stainless Steel color. I have plenty of room in the French door refrigerator. I would recommend the product to anyone. I like having the freezer at the bottom.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent Product
Grenny
6/6/2017
This fridges very quiet and has a very nice layout.
We are very happy with it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great fit
KitchenGodessDede
5/25/2017
I love this refrigerator because it fits into a set space, Everything is visible and accessible. The middle drawer is great for snacks and kid stuff. My only complaint is the left door storage. There really isn't a lot of space for condiments as the space is to small. I am however a container kind of person, so I made do with some bins
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Fridge I've Ever Owned
L3thalSS
5/16/2017
Awesome refrigerator, the show case door makes it a breeze to grab a snack or a drink wiithout having to open the entire doors. Highly recommend!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product looks great and has great features
ILbornnowinCA
4/28/2017
Before we purchased this pruduct, I didn't realize that Samsung was in the home appliance business. I thought that you were just in the electronics business (like TVs, soundbars, Blue-Ray players, and the like). But now that we own one of your home appliance products I'm thrilled that you are also in this business!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
GREAT MODERN LOOK
DPJP
4/2/2017
LOOKS FANTASTIC IN MY KITCHEN - LOVE IT! WOULD CERTAINLY RECOMMEND TO OTHERS
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Like the style and features
Newktchn
3/25/2017
So far, we like the features and look of the appliance. Having trouble with getting wheels to the floor to move refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good and bad
g2001
3/15/2017
Beautiful product, no doubt about it. But the black stainless cover on the door is peeling off on the sides and I've only owned it for less than a month. Not cheap either. Kind of disappointed.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This refrigerator is "COOL" Inside & Out
LINY2017
2/26/2017
Cool looks and cool features. This 4-door French door black stainless steel refrigerator had me had at hello. Love the door in door feature. Even the delivery man said the refrigerator was the nicest one they've seen - and they've seen a lot. Once up and running worked flawlessly. Cant wait to see if my refrigeratored food will taste & look better too!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
AWESOME
LINDEEZIE
2/24/2017
THIS IS A BEAUTIFUL AND ACCOMMADATING PRODUCT. EVEN THOUGH IT IS TO SOON TO TELL I DO LOVE THE LOOK AND SEARCHED FOR OTHER REFRIGERATORS AND KEPT COMING BACK
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the look!
g3swift
2/22/2017
Refrigerator just delivered today. Quickly cooling down! Looks beautiful in my kitchen.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
chuli4luv
chuli4luv
12/30/2016
Bychuli4luv onDecember 30, 2016
Married 45 years, family of 10 when all together, day to day just the two of us. This is an amazing refrigerator. It's a nice addition to our kitchen, the black stainless is really an attractive change, and the design offers us so much more than our 7 year old Frigidaire side by side, which no longer manufactured one of the two parts needed for it to be repaired. I was so tired of not having enough space to freeze anything from frozen pizza in their boxes to cookie sheets to chill before icing. Everything about this refrigerator is a pleasing change, I understand there is some discussion about the design of the shelves, and I agree they could have been designed smarter, but it just keeps us thinking about what is really needed when we shop, and so far it hasn't been a problem that causes us stress. Counter depth before, and still counter depth choice, but this French door versus side by side just seems more roomy, and the French door/easy access door on the one side is a treat to use/smart design. We like everything about this refrigerator, we are pleased with our purchase, and so far would suggest this purchase to all who ask.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
GREAT FRIDGE WITH EASY ACCESS
WaJofish
12/20/2016
WE LOVE OUR NEW FRIDGE. THE NEW BLACK STAINLESS STEEL FINISH IS BEAUTIFUL AND DOES NOT FINGER PRINT OR SMUDGES LIKE STANDARD STAINLESS STEEL. THE NEW LED LIGHTING IS FANTASTIC ALLOWING YOU TO SEE EVERYTHING CLEARLY. IT LOOKS SO GREAT THAT SOMETIMES I JUST OPEN THE DOORS TO ENJOY THE LIGHTING! THE WATER/ICE MAKER IS CONVENIENT WITH CUBED OR CRUSHED ICE. THE SEPARATE DRAWER ABOVE THE FREEZER IS REALLY GREAT WITH IT'S SEPARATE TEMPERATURE CONTROL.. IN GENERAL, THIS FRIDGE IS THOUGHT OUT VERY WELL. EVERYTHING INSIDE IS EASILY ACCESSIBLE FROM THE SAME STANCE WHETHER YOU ARE GETTING SOMETHING OUT OF THE FREEZER BELOW OR SOMETHING FROM THE BACK OF THE SHELF LEFT OR RIGHT. YES... WE LOVE OUR NEW FRIDGE!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great design.
RWWT
12/14/2016
We usually buy side by side refrigerators. I think we will enjoy the new design.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This refrigerator is absolutely beautiful & love the features, especially the lighting
DebLC
12/14/2016
Having owned this a week I find it difficult to give it a 5 star with so little time owning but I have no complaints or regrets at all at this time. This is not our first Samsung product and are extremely happy overall with any we have purchased & will continue to rate Samsung at the top. The packaging is amazingly thorough. I highly recommend this refrigerator....it is stunning.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great fridge.
svboks
12/10/2016
Nice clean modern look. Great value for your money. Quiet operation. Many good futures. Like the "showcase" door. Very specious and well designed.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
So far surpasses my expectations
s337
12/3/2016
After seeing some reviews about noise and problems with the ice maker, I was a little hesitant above this fridge and when it was installed, it took quite awhile for the first few batches of ice. I even thought they might not have turned on the water. But once it started cranking them out, I was surprised how quick it refilled the bucket. My only complaint is the bucket seems a little small. My old whirlpool had a bigger bucket but it wasn't a dispenser. As far as the noise, it is much quieter than my old unit, and I had no complaints about that one. All in all, except for the price, I think this unit is a nice one.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
totally go for it
Abhi123
11/26/2016
I have opted for the brand after seeing everyone in my friend and office circle. I feel i have made the right choice after this got deleivered.
It has all the new technology with no noise.
The features are great and fits the day to day need very well.
The built is sturdy and looks nice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Fridge
Happyfridge
11/20/2016
So far so good. With my old refrigerator I had to get on my hands and knees to see what was inside the fridge. I am loving this design So easy to see inside. Have already used the big storage drawer for a large item I made for a party. First time I've had ice and water on the door. I used to go for ice cubes in the tray and there were never any in there. My husband never filled a tray when he emptied it! We are absolutely loving this.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
COUNTER DEPTH REFRIGERATOR
KAH49
11/18/2016
I've only had this refrigerator for about 2 weeks. I like the counter depth, although it seems to make the interior much smaller. I like the food showcase because it allows me to quickly get to condiments, beverages, etc. without opening the full refrigerator door. I also love the flex drawer that allows me to separately control the temperature.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent
bigbadbob2
11/15/2016
Love this refrigerator. It's a replacement that fit perfectly and was professionally installed in under an hour by the installers. Door within a door makes it easy to fetch items you normally use without wasting energy. Had an older side by side and this one looks better, is more efficient and the interior space is more user friendly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love my new fridge
MrsPick
10/30/2016
Ice maker could be bigger but would have to sacrifice food storage
LOVE Flex Zone drawer! Easy access to drinks and they are COLD!
No fingerprints! Yay!!!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This Refrigerator is above the rest!
Scrappyquilter
10/27/2016
Of all the refrigerators we looked at, the 22 cu. ft. Counter Depth 4-Door French Door Food Showcase Refrigerator has the best features of any refrigerator on the market today.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Life Saver Refrigerator
lourdemar
10/14/2016
I was having problems with my old refrigerator, so I was like crazy trying to search for a new affordable, elegant and recognized one. My requirements were specific, "Black Stainless Steel Counter Depth Refrigerator " and all I could find were very expensive and simple or ugly. I came across with this refrigerator, and I fell in love... Beautiful design inside out and for a unbeatable price... It was a lifesaver with elegance... :) Happy Customer here!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love It!
Landof10000Lakes
10/11/2016
We have only had this fridge about a week but so far I love it! It is only my husband and I so it is the perfect size for us. It is a very good looking fridge on the outside and is user friendly on the inside. I love the flex drawer and the fact that it has it's own temperature control. The shelves are adjustable to be flexible enough to put items where you like them most. The door-in-a-door allows me to have our most used products right there without getting into the main fridge. I am just very pleased with our purchase so far and would highly recommend it to others who need a smaller fridge.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
A great buy from Samsung
Vote4Samsung
10/8/2016
Our new fridge has been an awesome addition to our kitchen. It looks great on the outside and we love all of it's features. We love all of the storage space- the freezer has two dividers,which is perfect for organization. We love our separate deli section- great organization and it is easy for our children to reach. The new door handle that partially opens up the fridge saves a lot of energy- it is easier to locate items and you don't feel the cold air coming out. So, the organization is excellent! It is a bit pricey, but all of the features are totally worth paying for. We strongly recommend this fridge for future buyers.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Worth the Wait
Votts
9/24/2016
We had to wait for this to get manufactured, but it was worth the wait. What a slick high performance difference. Energy efficient and quiet.
Water dispenser works great with cold water and ice comes out consistently. Flexibility with shelving is what my wife loves
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the convenience of the food
Mast
9/23/2016
Love the looks, and all the features of this refrigerator. Very clean looking and very convenient getting to all the food.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product has great features
my1last
9/6/2016
I just took delivery on my refrigerator yesterday and I love it. My husband and I are very happy with all the features, me the inside and him the way the back is set up. I have and will be recommending Samsung products in the future.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
