I am extremely disappointed in this model fridge
DEBRA PEARSON
7/25/2020
we paid more for this fridge than any fridge ever. as you well know there is a design flaw in the icemaker. we have had it repair 3 times now and it never has fixed the problem. the ice mqker freezes up. they have put new parts on ane it doesnt fix the problem. we have to buy ice ever couple of days.
there is just the two of us qt home qnd this fridge has been our achilles' heel
i dont know what to do. we cant afford another fridge. my huband has read all kinds of bad reviews om our fridgw. i wish and hope you can make this right. we live on only ss. please help us.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Drawer quality is horrible
JEFFL
7/14/2020
whether its the freezer drawer, the middle zone drawer or the crisper drawers, they all are very poorly designed and manufactured. they are constantly getting stuck, coming off their tracks or just breaking. they get hung up, little bits (and eventually big bits) of plastic break off. the zone drawer cut the wires to the control panel so it no longer works (photo below) which means no ice, no changing temperatures etc . the top shelf drawer of the freezer constantly came off its tracks until finally a wheel broke off and made it useless (photo below).
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice Maker makes this purchase a nightmare!
Richard
7/13/2020
within 3 months of purchase, the ice maker failed and samsung's service tech was dispatched. now just out of their warranty period the ice maker continually fails and freezes up, never providing ice and causing us time and money. with a $4000 dollar appliance you expect better. we have been long time samsung customers but will never purchase another samsung product if samsung doesn't do something to make this right. i don't want more service calls, i want an appliance that works and that's worth the money i've spent.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
HORRIBLE ICE MACHINE
Hannah
6/21/2020
only had a little over a year and have already had the ice machine break twice. terribly frustrating! have been using old-school ice trays for months. i give up. not cool, samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice maker freezes up
Bertha
5/21/2020
the design is beautiful. love the third drawer. but every werk my husband has to take ice basket out. get rid of ice because it constantly stops working!!!
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice Maker Constantly Freezes
Ellie M
5/4/2020
we have had this refrigerator for almost 2 years now & the area where the ice drops into the bin constantly freezes over. it happens at least once every other month.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
If you like ice do not purchase
Gwen
12/25/2019
ice machine constantly freezes into a block of ice. was told by a tech it will keep happening because of poor design by samsung. i am so upset with myself for making this decision.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I love this refrigerator!!!
MomX10
3/27/2019
I bought it a year ago - it is so awesome!! I even bought a 30' wide one similar to replace another fridge --no fingerprints - both work exceptionally well!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it but limitations
Neurotic with good intent
1/2/2019
In general, I love all the features this refrigerator has to offer except the ice maker. This is my 2nd replacement. There is a poor design in the ice maker compartment which can't maintain a cold enough temperature to keep ice cubes from melting and jamming up the system. If anyone is experiencing the same issue, I have a fix. In addition to having a service technician replace the ice making components that become damaged after jamming, I added (at my own time and expense) a thin foil insulating barrier around the perimeter of the ice maker compartment to aid in maintaining the proper temperature needed to keep the ice from melting. See attached photo. I have not had any more issues since the barrier was installed. Material is: Reflective Insulation Sheild #AD-3, 3/16" thick, closed cell polyethylene in between aluminum finished sides. Non-toxic and fungal resistant. Easy to cut and form. Used double sided tape to attach to outside of ice compartment.
Despite this issue, Samsung was very cooperative with providing a replacement unit and service support.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
Yash09
11/1/2018
I have this freezer since a few months and the style is great and makes a fantastic addition to my kitchen. Quiet and refined.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great practicality at incredible price
Yash09
11/1/2018
Bought this 2 month ago and I am super satisfied with it. Very quiet and refined. Makes a great addition to the kitchen
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
It's a beauty
Kimmy J
10/31/2018
I've had this refrigerator for almost a year. The led lights are nice and bright and I have received so many compliments. The freezer storage area is a nice size however I just wish the refrigerator part was roomy enough for large bottles without folding the shelves up. Overall, I am satisfied with my purchase.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features
Luv2shop100
10/31/2018
I bought this fridge two months ago and everything is great.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Not a good fit - design flaw
Dissapointment abounds
10/18/2018
It is like this. Bought a Samsung when black stainless first came out for our other house. Non counter depth. Works great for the site. For this house bought a counter depth. In all the pictures Samsung shows the unit pushed back, front of the doors flush with the surrounding cabinets, maybe an inch or less clearance on the sides. Because of crummy hinge/door design we cannot push the fridge back like all the pictures as the hinge design does not allow one to open the doors far enough so the fridge sticks out maybe 4 inches. Then to take out a veggie bin drawer to clean we have to pull the fridge out perhaps 6 or more inches so the doors fold back enough to pull out the drawer. The advertising pictures of the installed unit are deceptive. It might be Samsung supplied improper hinges and doors for this unit. A proper door and hinge would have the hinge within an inch of the front of the door, not 4 inches in. Unfortunately 2 months into this we will have to wait probably 15 years for it to wear out and get something different. We are stuck and don't like it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Worst refrigerator!
Mad Jack
8/9/2018
Bought this model in late June 2017. Started having problems with the ice maker early 2018. Thought that it might be due to some extra humidity in the area. I un-jammed the ice problem and it worked for about a week or so. This happened several time since Jan Feb 2018. Finally called and Samsung will not help with anything except trying to fix over the phone. Told them that it was defective. I'll never buy Samsung again. Had a whirlpool for 10 years never had any problems.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Par for Samsung
bulldwgs198
5/20/2018
The Good:
- Looks good
- Does what a refrigerator is supposed to (keep things cold)
- Flex drawer is a nice feature
- Bottom Freezer is nice
- Auto fill water pitcher is nice as well
The Not So Good:
- We have owned this refrigerator for less than a month and the ice maker has frozen up 3 times already.. The ice gets stuck on the side and i have to take something and loosen the ice so that it will come down..
I hope there this isn't a problem that will persist or I am doing something wrong.
On another note: We bought this because it was on special at Home Depot. Generally, we stay away from Samsung products. We bought a Samsung Washing Machine and dryer in early 2015 and have had issues with them already. Washing Machine: We had one of the models that tends to explode, so we had to do the recall. Dryer: The filament went out in the dryer after about 2 years of owning it.
Maybe we are a glutten for punishment..
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
This product has great design.
Otm1812
4/30/2018
THis is one of the greatest product I ever had because of the features.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Needed counterdepth fridge
Wrmupyrtruly
4/26/2018
Great buy and excellent fit. We needed a counterdepth for a small passageway in the kitchen and this was perfect. Features and design are great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This is a cheap made expensive refrigerator
James1228
10/7/2017
To start I have owned this frig for three years and I have had to replace the ice maker, drawer slides, four door shelves and every week I have to clean a block of ice off the bottom just so I can closed.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
