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Monday - Friday 9:00 AM - 5:30 PM | Saturday 9:00 AM - 4:00 PM | Sunday Closed

Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 40% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise may be subject to a 40% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Appliance Delivery Expectations

Appliance Liquidators is dedicated to providing our customers with a best-in-class service and delivery experience. To do so, Appliance Liquidators is committed to communicating our expectations to ensure clarity on the requirements for an efficient and safe delivery while minimizing the opportunity for product and site damage. Failing to comply with the below expectation may result in a delayed delivery, additional charges, increased damage, or non-warranty/chargeable damage claims.

Scheduling

  • Any customer delivery date adjustments greater than 14 days need to be communicated 45 days prior to initial delivery date.
  • Any changes to requested delivery date must be communicated via phone & e-mail no later than 3 days prior to scheduled delivery date.
  • Appliance Liquidators will confirm with customer the day prior to the delivery, customer’s failure to respond to this confirmation or any other scheduling inquiry may result in cancellation or delay of delivery.
  • Customer’s failure to comply with the above requirements will result in an additional delivery fee.

Job Site Readiness Requirements

  • Clear and clean access must be provided to unload truck…free from debris and impediments.
  • A path from delivery truck to home must be deemed safe to move major appliances.
  • Appliance Liquidators may determine that minor appliances can still be safely delivered but major appliances will need to be rescheduled.
  • All Cabinets, Countertops, Kitchen/Laundry Floor and Trim must be installed and ready to accept appliances.
  • All Electrical and Plumbing must be complete at location with shutoffs in place, if applicable to installation.
  • All Drywall and Paint should be complete and ready to accept appliances in delivery areas.
  • Appliance Liquidators requires a safe job site to ensure delivery is complete as scheduled. In the absence of permanent stairs...
  • Any ramps must be at a minimum of 2 ft. wide and maximum of 4 ft. high and must be secured to the elevated surface. If it is determined that a ramp is not safe, the delivery will be rescheduled, and our delivery team will bring ramp with them for an additional fee.
  • Customer’s failure to comply with the above requirements will result in additional delivery fee(s).

Damage/Warranty/Returns

  • Appliance Liquidators will document damages at the time of delivery.
  • Customer will inspect product within 48 hours of delivery and report damage to Appliance Liquidators.
  • Damage reported outside of 48 hrs. or incurred by other trades will be chargeable to Customer.
  • Stock Products ordered in error will incur restock fee; 20% if fully created, 40% if uncrated.
  • Custom order products return request may be denied.
  • Products Delivered prior to complete site readiness will need to be inspected and documented within 48 hrs. of delivery. Damage noted after 48 hrs. will not be covered under warranty.

Multi-Family Site Readiness Expectations

Appliance Liquidators is committed to providing our Customers with the best-in-class service and delivery experience. To do so, Appliance Liquidators is committed to communicating our expectations to ensure clarity on the requirements for efficient and safe delivery while minimizing the opportunity for product and site damage. Failing to comply with the expectations below may result in delayed deliveries, additional charges, increased damage, or non-warranty/chargeable damage claims.

Scheduling

  • Customer to provide Appliance Liquidators with complete schedule at time of issuing contract.
  • Updated schedules will be provided to Appliance Liquidators on a monthly basis leading up to initial delivery.
  • Schedule changes within 1 month of initial delivery need to be communicated with both phone call and email.
  • Appliance Liquidators will confirm with Customer four days prior to each delivery, failure to respond to this confirmation or any other scheduling inquiry may result in cancellation of delivery.

Job Site Requirements

  • Clear and clean access must be provided to unload truck.
  • Lift/lift operator must be provided above 1st floor unless otherwise discussed.
  • All Cabinets, Countertops, Kitchen/Laundry Floor and Trim must be installed and ready to accept appliances in delivery areas.
  • All Electrical and Plumbing must be complete at location with proper shutoffs in place, if appliable to installation.
  • All Drywall and Paint should be complete and ready to accept appliances in delivery areas.

Damage/Warranty/Returns

  • Appliance Liquidators will document damages at time of delivery.
  • Customers will inspect product within 48 hours of delivery and report damage to Appliance Liquidators.
  • Damage reported outside of 48 hours or incurred by other trades will be chargeable to Customer.
  • Stock Products ordered in error will incur restock fee; 20% if fully created, 40% if uncrated.
  • Custom order products’ return request will be denied.
  • Products Delivered prior to complete site readiness will need to be inspected and documented within 48 hours of delivery. The damage noted after 48 hours will not be covered under warranty.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Applicable sales tax charged according to your local municipality.